Refund & Cancellation Policy
How to contact AI Village about cancellations, service issues and refund requests.
Current payment availability
This website does not currently collect online payments. Paid Academy enrollment and paid mentorship requests are unavailable. A contact inquiry is not a paid order and can be withdrawn by contacting our team.
Request a cancellation or refund
Email or call AI Village using the details below. Include your name, contact details, service or project reference, payment date and reason for the request where applicable. Do not send card details or passwords. We will review the request against the agreed service scope and applicable consumer rights.
Custom services
Before a paid custom project starts, the written agreement should specify its cancellation process, completed milestones and any refund conditions. Ask for these terms with your quote before making a commitment. No universal non-refundable deposit or cancellation fee is established by this page.
Service problems and applicable rights
If a service is defective or differs from the agreed scope, contact us with supporting details so we can assess the appropriate remedy under the agreement and applicable Egyptian consumer-protection law. Any mandatory cancellation, repair, re-performance or refund rights take precedence over conflicting contract terms.
Processing an approved refund
We will confirm the approved amount, payment method and expected processing time in writing. Applicable statutory deadlines take precedence. Bank or payment-provider processing times may affect when funds appear in your account. Contact us if an agreed refund has not arrived.